To help you identify flat/faulty batteries, these are some of the most frequently asked questions...
Question: How can I help my customer protect their battery for the warranty period?
Answer: For a battery to be considered for claim during the warranty period, the customer must produce a purchase receipt or copy. A good suggestion to your customer is that they staple their battery purchase receipt into their car maintenance booklet and retain in the glove box of their car. This will also enable a quick calculation of battery age when the battery requires replacement.
Question: If the customer has installed the battery into a commercial vehicle application (such as a courier van), does the full warranty period still apply?
Answer: In most cases, commercial vehicle usages have a different warranty period compared to passenger vehicle applications.
Question: Is the battery covered under warranty if the battery hold downs are not tight and the battery is not installed securely?
Answer: No. If the battery hold downs are not tight or the battery is not secure, the battery is not covered under warranty. Vibration due to poor installation will severely affect battery life.
Question: Can a battery be covered under warranty even though the warranty period has expired?
Question: Should flat batteries be replaced under warranty?
Answer: No. It is in your customer's best interest that you determine whether the battery is simply flat or faulty. If the battery recharges, it is likely that there is a fault with the vehicle's electrical system. If the battery is simply replaced, the same will happen again, wasting your time and that of your customer, reflecting on your business’s reputation.
Question: Does the replaced battery get a new warranty period? (ie does a battery with a 1 year warranty get another 1 year upon replacement?)
Answer: No. Replacement batteries are covered for the remaining warranty period of the initial battery purchase.
Question: What do I do if the hydrometer & voltmeter tests are inconclusive?
Answer: In this case, utilise a load tester or digital battery tester to confirm the result. In some cases, batteries can illustrate an adequate state of charge, yet not be able to deliver under load.
Question: The electrolyte levels are below the top of the plates. What should I do?
Answer: Inform the customer this is generally indicative of over charging or lack of maintenance. Such occurrences DO NOT constitute a warranty claim.
Question: What should I do when I have a suspected faulty battery in a banked battery environment (ie banks of four for trucks)?
Answer: When batteries are connected in a multiple configuration, test each battery individually according to the relevant procedure and only replace the battery, or batteries that are faulty.